“Very satisfied. Gave 10 out of 10 for total customer satisfction score of 100. Yes, I would recommend Acosta Heating and Coolng to my friends and family. Great installation. Timely and completed in one day!”
–Lawrence C.
“Very Satisfied. Would definely recommend Acosta to friends and family. Trust Acosta Heating and Cooling very much. The unit is excellent.”
–Sue O.
“Gives Acosta Heating and Cooling a perfect score on customer satisfaction survey. From the technicians to the owner. They were very knowledgeable and courteous. I will use Acosta again.”
–Patsy K.
“Perfect score on customer satisfaction survey! Very Satisfied. Kept the home neat and clean, took time to understand my needs, explained the operations and maintenance, completed the work in a timely manner. Would definely recommend Acosta Heating and Cooling to friends and family.”
–Jack J.
“Great job, very satisfied with results.”
–Keith R.
“Very pleased over-all. Very professional team at Acosta and we are very happy with the actual unit. Seems to be working well, and we think we notice a more steady temperature with the new unit where as before it seemed to get cooler then the heat would kick on (or it would get hot, and then the air would kick on).”
–Ed D.
“This was our second unit purchased from Acosta this year. In April they installed a unit upstairs. All in all we have had a good experience with Acosta. We used Acosta about 16 years ago when we installed the units that were replaced this year. We just hope these units are good for about 20 years. Thank you!”
–Larry W.
“The people at Acosta were very helpful in selecting a system that was best for our situation. They worked quickly to get us what we needed and install the new system. We believe Acosta had fair pricing, and based on their helpfulness and honesty from the very beginning we chose them over another local dealer that had also quoted us a new system.”
–Michael A.
“I very much appreciate the quick and generous response from Acosta and Lennox in taking care of my AC problems. My special thanks to Greg and his partner for their excellent work.”
–Bill H.
“Acosta is a fantastic company that is family owned and is extremely reliable and professional. When they installed the new unit in the attic they took the time to move it over to leave more room for the customer. The unit is very efficient.”
–Lynn S.
“I want to compliment the work of Febri Prekazi. He was very thorough and fast and did not try to sell me add-ons like other local companies do. Thanks for that as well!”
–David M.
“Acosta was very informative on the different options I had in replacing my unit. I appreciate the knowledge of the product they are selling and their professionalism. Acosta will be highly recommended to my friends and family.”
–Patricia L.
“Lauren Acosta was outstanding with her attention to detail and prompt & professional communication. Her post install follow-up call to ensure I was happy and that the minor punch list was completed to my satisfaction is nice to see these days and much appreciated. The installation was solid as far as I can tell. I don’t practice referring to my friends until I have experienced things over some period of time. My purchase was quite recent. So far so all is good though, and a year from now if all is performing as things have so far I will CERTAINLY recommend Acosta Heating & Cooling.”
–Catherine B.
“I thought everything was good from start to finish. THANKS!!!!!!!!”
–Julie P.
“This major purchase was made easier by Acosta heating / cooling specialist Lauren’s professionalism. She came to our house knowing our square footage, thus able to suggest the appropriate size heating and cooling units for our home. She was knowledgeable about Lennox systems and convinced both my wife and I the new Lennox units would provide a more comfortable environment. Lauren addressed our concerns about the comfort level in our room-over-the-garage (ROG) and the disturbing “rush of air” noise coming from our bedroom vents. Lauren laid out Good, Better & Best options for us to consider as well as suggested changes to our current supply & return lines besides adding as additional vent to the ROG. Thanks to her suggestions, the ROG is as comfortable as any other room in the house and the sound of rushing air from our bedroom vents is gone. Acosta’s installation team went beyond our expectations and the price beat three other companies. Thanks You Acosta!!”
–Gloria L.
“Have been using Acosta services for fifteen years and that is why I selected them for replacement equipment which was twenty years old. They are very trustworthy including the office staff, sales, installers and technicians. All very professional.”
–Marilyn W.
“Acosta was referred to me by a friend and they lived up to the recommendation with excellent service.”
–Mark R.
“We’ve dealt with Acosta since we moved into our house in 1986 and have nothing but good things to say about their service.”
–Catherine G.
“I wanted to recognize one of your associates Jake Sandlin for providing great customer service. This is the second time that Jake has been out to my house and both times I have been highly impressed by how nice, knowledgeable, and thorough he has been. At a time when customer retention is more important than ever, it’s great that you have someone like Jake to represent Acosta so well.”
–Chris R.
“I wanted to send you a quick note about a recent service call your company completed at our house. My wife and I had been experiencing trouble with the heating side of our gas pack unit for some time, and we called for one of your service people to come check it out. Further, when I called, I explained to the receptionist that we needed someone who could really think outside the box on potential causes of problems because we had called other companies about fixing this problem and none had been able to come up with a definite answer.”
“Your tech was sent to our house, and we feel that he did an exceptional and very thorough job at analyzing the situation and providing us with a solution. He ran tests and was able to answer all of my questions when other companies couldn’t. Further, he left me his contact information in case I ran into any further problems or had any other questions. I work in the building industry and have come to feel that some companies have lost the ability and desire to please the client and provide good customer service. It’s nice to see that when a company knows how to do it right. Our heat has been back up and running consistently, and we feel comfortable that it will continue to do so throughout the winter”
–Greg C.
“Thank you so much. We will look forward to a “toasty” winter. Please pass this information on to the powers that be in Acosta. The men who worked at our house were exemplary. They were efficient, quiet, unobtrusive and above all polite. They were always neat and removed their shoes before entering the house. It was a pleasure to have them do the work. Many thanks again.”
–Katherine G.
“I’d like to express our satisfaction in regards to the installation of our new heating and air conditioning system. We didn’t realize how bad the old air conditioning really was until we felt the comfort of this new unit. It sure is nice!!”
“You sure do have some good people working for you!!! In this day and age, it’s difficult to get the quality of service that your people gave to us. We compliment each of those involved for a job very well done.”
“We called ACOSTA because our son used to work with your tech. He told us that your tech was very knowledgeable, honest, and that he’d do right by us. How right he was! We were very impressed with tech’s straight-forward approach to our problem. We knew our setup was a real mess, so we weren’t surprised when the tech suggested that we consider replacing everything, and making some other changes. He never tried to “sell” us anything. He presented himself, ACOSTA’s good reputation, and their products in such a way that we were very comfortable in asking him to go ahead with the job. We really appreciated his suggestions and recommendations, and all the time he spent with us detailing the entire installation, and addressing our questions and concerns.”
“Your installers did a great job on the entire installation. They were so well organized — moving quickly from one thing to another — keeping all the mess and scrap picked up as they went. They both were very personable and represented your company in a very professional manner. They even put up with us watching and asking questions part of the time!!”
“Your installers were both very accommodating. They both gave our phone calls immediate attention and were very pleasant as we spoke.”
“I know this letter got a little long — but I wanted to share some of my good feelings with you. I’ve had a couple of “bad” experiences in recent years, and I am just overwhelmed that ACOSTA still cares how they treat people.”
“It has indeed been a pleasure to do business with you. If the occasion should ever arise, I would be most happy to tell a potential buyer how pleased I am that I called ACOSTA.”
–Sharlene S.
“This morning your representative made a routine inspection of our system and my wife and I felt it appropriate to share with you our experience. The tech was on time; went about his work in a professional manner, and was the most courteous and friendly technician we have had for any type of service. His demeanor started our day on a positive note and we wanted to share it with you. You are indeed fortunate to having such an asset on your staff and we as customers also benefit.”
–Erwin P
“I wanted to let you know how much I appreciate the level of service and professional attitude that is demonstrated by the people that work for you. Most recently, I had service performed on a Gaspac unit. Your tech explained how the unit should operate, cleaned and checked everything over to make sure the furnace was heating correctly and completed the necessary maintenance. I also had him install a new humidifier as well. He took the time to answer my questions and make sure that I was satisfied with all aspects of service and the new equipment. His attention to detail is a.great reason to do business with your company. Also, last summer your company performed a complete tune-up on the A/C unit. The tech made sure that everything was checked 100%. He cleaned the coils, vacuumed the drain line, checked pressures, etc. He is also very committed to customer service and knows his trade well. My background is in engineering and technology. I probably ask more difficult questions and like technical details about anything mechanical and how systems operate. Having people like them makes your company stand out from others I have dealt with. I look forward to doing business with your company in the future. Please pass my comments on and let them know how much we appreciate their efforts. Also, I want to thank dispatch for all of their help when scheduling service and asking questions. They are great and deserves credit as well. In summary, you have a great team and it shows!”
–David F.
“We want to express our satisfaction with the work performed by the Acosta Team. We have two heating and two cooling systems in our home. The downstairs units failed in 1995 and you replaced them. Last week the upstairs units failed and they were also replaced by you .”
“In addition to this we have annual maintenance agreements with Acosta. We have experienced a lot of Acosta service
–Glenn & Fay
“I would like to take a moment of your time to let you know of the outstanding efforts, and strong focus on customer service, that two of your employees have recently shown. I had requested that your company perform repair work on my Comfortmaker heating and cooling system, including the replacement of the compressor. I can honestly say that neither my wife nor I can recall a situation where we have worked with a more pleasant person. A person more dedicated to making sure our repair was successfully completed and that we were comfortable, or a person more professional in his approach to his job, his company and his customer. It was a real pleasure to meet him and to have him perform the work on our problem. The dispatcher handled the scheduling was also extremely pleasant to work with and anxious to help resolve the problem. She was clearly focused on making sure we were happy with Acosta’s service, and worked to fit our schedules. I would like to recommend that both of them to be strongly considered for any customer service recognition or awards that you might provide. They both deserve the consideration, and certainly would be deserving of any award.”
–Steve S.
“I would like to take this opportunity to commend your organization on their outstanding work. My new system has been in for three weeks now, and it has exceeded my expectations in what has been one of the coldest winters I can recall. I honestly didn’t know that forced air heat could be so uniformly comfortable. I would also like to recognize two of your employees for their professionalism. When I first decided that my existing heating system needed replacing , I solicited bids from four local contractors. Mr. Drew Rade was the only person to take the time to answer all my questions, return all my calls, and follow-up with additional written information when I asked for it. He was also the only person, astonishingly enough, to give me a complete written proposal. Additionally, he was also the only person to recommend a change-out of my existing ductboard for reasons of general health and dust reduction. His knowledge and expertise were the primary reasons I contracted with Acosta. Mr. Tom Pickard, Installation Mechanic, deserves your highest praise for his work. Tom performed his work quickly and efficiently, and at the end of each day you could not tell that a major renovation was taking place in our home. Tom always took the time to answer my many questions, and was able to answer them in a way I could understand. Because of Tom’s skill level, I now have a new appreciation for the dynamics of air flow and the expertise needed to design a duct system that will work at optimum efficiency with the air handler. His sincere concern for customer satisfaction makes him unique in today’s service industry. Needless to say, I am quite pleased with my experience with Acosta, Inc., and the line of products. Our home is now more comfortable and less dusty. Thanks again for your professional efforts.”
–Jan F.
“This morning your representative made a routine inspection of our system and my wife and I felt it appropriate to share with you our experience. Your tech was on time; went about her work in a professional manner, and was the most courteous and friendly technician we have had for any type of service. The techs demeanor started our day on a positive note and we wanted to share it with you. You are indeed fortunate to having such an asset on your staff and us as customers also benefit.”
–Erwin S.
“Just a note to thank you for the professional and quick service I received last week from Acosta. Your dispatcher called me and your tech was very prompt in making the call. This meant a lot to me since I had to leave work myself to meet him. Then when he arrived, upon finding the problem, he explained the problem and my options for repairing the air conditioner. The unit was repaired.”
“Good service is hard to come by these days. Thanks to all of you for your prompt service and knowledgeable repair people.”
–Donna R.
“I am writing to thank you for my service call made by your tech. Although I was his last stop and I know he must have had a very long day, he was very courteous and acted as if I were his first call. He was knowledgeable and explained what he was doing and why. After he completed the work on my furnace, he also provided additional service on my dryer vent. It was a somewhat difficult task and the tech used his creativity to complete the job to my utmost satisfaction!”
“It is not often that employees go beyond the call of duty, but this one did and I am, again, very appreciative. Because of this pleasant experience, I now have a new heating company.”
–Marva A.
“I want to tell you how pleased we were with the two technicians who installed our new heating and air conditioning system. They spoke highly of you and your organization, and represented you well. I don’t know if the rest of your employees are as conscientious and thorough as they are, but if they are, you have quite a staff! They were courteous and professional, and we felt very comfortable having them in our home. As they worked through each step of the installation, they told us what they were going to be doing and how long they expected it to take. As they ran into situations that involved making a change from the original plan, they explained the problem to us, answered our questions, and discussed the options with us. We especially appreciated that on major items, they didn’t hesitate to bring in other technical people. We felt that they wanted us to have the best possible installation, not just get the job done. I will not hesitate to recommend Acosta to anyone considering having work done in the future. Best wishes for a safe and prosperous New Year to you, your family, and your organization.”
–Carolyn P.
“I am writing to thank you for my service call made by your tech. Although I was his last stop and I know he must have had a very long day, he was very courteous and acted as if I were his first call. He was knowledgeable and explained what he was doing and why. After he completed the work on my furnace, he also provided additional service on my dryer vent. It was a somewhat difficult task and the tech used his creativity to complete the job to my utmost satisfaction! It is not often that employees go beyond the call of duty, but this one did and I am, again, very appreciative. Because of this pleasant experience, I now have a new heating company.”
–Marva A.
“I wish to commend four of your employees for the professional manner and workmanship they demonstrated while installing the furnace/AC and duct work in our home. As they will testify, installing the furnace and ductwork underneath our home did not provide a whole lot of space. But, they were troopers and got the job done in a timely manner. They were always prompt in letting me know when I needed to be available for them to get inside the house. One of my reasons for going with your company for this job was the prompt attention and information provided by Acosta. The tech was most efficient in giving me quotes and materials that allowed us to make choices regarding the equipment. His pleasant mannerisms and follow-up calls regarding the service and installation of the sump pump, which is to be installed today, were greatly appreciated. We are pleased to be a new customer of ACOSTA, INC and look forward to a continued satisfied relationship regarding plumbing, heating and AC. We will be happy to be a reference for your company. It was a pleasure to work with these four fine gentlemen. I hope that you will share my thanks with them.”
–Evelyn C.G.
“We had the opportunity to employ your company to install a new heating and air conditioning system in my home. At the time we signed the contract, my cynicism concerning American workers was at an all time high. we did not believe that sincere, competent, and professional workers still existed in America. The team of men from your company (that we had the pleasure to work with) has allayed those suspicions. They were unfailingly congenial, concerned and professional about their work. We have been most happy with the product and would not hesitate to recommend all of the workers to others. Thank you for maintaining a company that a consumer ran approach without reservation. My best regards for the men we now consider among our friends. Last but not least,the dispatcher, who was always first in listening to our concerns.”
–Maxine and Ray T.