Selecting an HVAC contractor to come to your home deserves very careful consideration. Asking family members, friends and neighbors for referrals is a good place to start. When you’re ready to call an HVAC contractor, ask the right questions, expect straight answers and keep these eight tips handy.
1. Homework: Write down the exact reason for your service call, as well as related information, such as indoor air quality concerns or unbalanced cooling. Prepare yourself by doing a little background research on the company’s website. Many of your questions may be answered here, but don’t be afraid to ask them when you speak to a technician.
2. Professionalism: You want an HVAC contractor that has stood the test of time, and employs NATE-certified technicians. Make sure the contractor is in good standing with the Better Business Bureau. Accept nothing less than a BBB “A” Accredited Member rating.
3. Doing business: Make sure the contractor is someone you will feel completely comfortable doing business with for many years. Are they communicative in a productive, courteous and clear manner? Is their company vehicle clean? Your first impression speaks volumes. Listen to it.
4. Quality assurance: Ask details of service, installation and product warranties and guarantees. It’s just as important to ask what is required to maintain the warranties and guarantees.
5. Specials: Check their website for seasonal specials, service plans, product rebates, and utility rebates. Does the contractor explain how to claim rebates? If a contractor does not fully commit and provide help at the time of service in person, they may not be very helpful in the future over the telephone.
6. References: The HVAC contractor should provide several references for verification of their service, products and ongoing commitment.
7. Contract: You should receive an itemized written estimate from each contractor you’re testing out. You should receive an itemized written contract for all work ordered, labor, guarantees and warranties. Work should not begin before a contract is signed.
8. Licensed: Be sure they are Licensed by the State Licensing Board of HVAC contractors. You will be surprised as to how many companies have no license or are licensed only to do repairs, but not new installations or equipment replacements.
Remember, settle for nothing less than your complete peace of mind and satisfaction of service. To speak to a contractor dedicated to 100-percent customer satisfaction, contact Acosta Heating & Cooling. We’ve proudly served home and business owners in the Charlotte area for over 40 years.