Eric was wonderful to work with throughout the process of purchasing as well as installation of our new furnace and a/c unit. Also very timely answering follow up questions. Kristen has been great in the office to deal with as well. The installation crew of Junior and Timothy was amazing.…
The guy by the name of Dale was excellent. He came to our home and made sure our system was working correctly. He took extra time to make sure my damper system was open and working in every room in our residence. His customer service skills was wonderful. He gave…
Very knowledgeable and provide easy to understand options for a new HVAC system. Explained to differences and provide a good information to help us make an informed decision. They accounted for all the rebates and even the Costco offerings to show gross cost and net costs less rebates. The paper…
I had to replace my air conditioner units and from start to finish Acosta was a top notch company to deal with. Eric the sales person was very knowledgeable and gave us a couple of options to choose from. Dustin and Ryan did the install and they were very friendly…
Matt H handled our concern with care and resolved it by following the procedure. It was great to be taken care of! Overall Acosta team did a great job - installing a two stage - two zone heating and cooling unit - they were prompt in addressing any issues/concerns. They…
We need to have a potential issue found during a home inspection checked by a certified technician. My realtor recommended Acosta. From the initial contact through the repair the service was excellent. Initial contact was with Kristen. She told me their scheduler had left for the day but would call…
Ronnie was very knowledgeable and thoroughly professional. Because of a cold snap causing a high number of repairs, he was late in getting to my house. When he did arrive, the sun had gone down but he stayed until the job was complete. He is also very personable. I am…
Jeremy was fantastic. He gave an honest evaluation of the state of our equipment, made the necessary repairs quickly and efficiently, and even fixed our attic stairs for us. Knowledgeable, capable, and very helpful. Courtney in the office is also terrific and kept me in the loop regarding scheduling and…
After today's experience I am now a customer for life! I always trusted Acosta Heating & Cooling to the point that we had a brand new unit installed by them 2 years ago. Unfortunately, we had to make multiple calls for heat issues those past two years and again today.…
In my opinion Acosta Heating & Cooling is the best Charlotte HVAC company. During the estimate, Eric Acosta spent over an hour at my home running an energy evaluation, providing system recommendations, and answering any questions I had about the proposed work. That was a couple of weeks ago (the…
We met with an Acosta technician and decided we needed a new system. Then, we dealt with Lauren Acosta and an installation crew of four. It was an excellent experience. We were especially impressed with Lauren. She explained all of our options and didn’t try to force anything on us.
The HVAC unit broke in the home we have for our son in our back yard, the first time we had to turn the heat on this season. The wonderful staff at Acosta made it a priority to get out that day and evaluate the problem. Unfortunately, we needed to…
On June 27th 2015 I made an appointment with your company to have my air conditioning system repaired. I have previously used Morris Jenkins for the past 7 years. After 3 different appointments with them and 3 different technicians they were ABSOLUTELY unable to provide a solution. They were like…
It’s hard to believe that it’s already been a week since your fellows were hard at work installing my system. I have been meaning to write ever since they finished on Friday evening to say that I cannot praise Chad Hubbard and Mike Turner highly enough. They could not have…
My best HVAC experience ever. A/C was out in the bedrooms and I called my maintenance supplier of 8 years who told me they were really busy and couldn’t get me on schedule for 4 days. Called Acosta yesterday and they were friendly and empathetic to my situation and had…
We have been using them for 24 years (in our former house and this one) and would not change because they always do a great job. In our former house we bought 2 Trane heating units and 2 Trane air conditioning units to replace the original ones. Whatever the problem…
