Customer Reviews

Want to Let Us Know How Your Service Experience Went?

Acosta’s Customer Reviews

Thanks to our many loyal customers, in 2022 Acosta Heating, Cooling & Electrical celebrated it’s 50th anniversary! Our team has enjoyed building great relationships with people like you as we take care of all your indoor comfort needs. It has been and continues to be a pleasure!

Whether it is for your home or place of business, we are dedicated to providing the highest level of customer service, expertise and quality workmanship throughout the greater Charlotte area. Contact Acosta Heating, Cooling & Electrical today, and come home to comfort.

4.7

Based on 1471 reviews

See all reviews Write a review

Steve Massa

14:08 24 Nov 23

I invited Acosta Electrical group to visit and evaluate my service and the posy of adding an additional 220v circuit for future use. The same day one of their electricians stopped by and carefully reviewed our current panel. Timing of response terrific, review and explanation of options equally professional.Should this work become necessary I will continue to rely on Acosta who coincidentally provides our HVAC services.We are a multi year client and look forward to our future collaboration.

Ellen Hughes

20:17 20 Nov 23

Josh and Acosta are really amazing. They are so service oriented and have such experience … I know I have a trusted HVAC expert coming twice a year to keep things running perfectly!Thank you all so much and happy holidays

Latonja Crawford

00:24 07 Nov 23

We love Victor! He was very personable, professional and knowledgeable. He took his time and fixed the outlets and the breaker. Victor explained everything that needed to be repaired andgave us quotes on the work we needed done in the future. We look forward to Victor doing our future repairs. He is a beautiful soul!

Kristin George

16:09 02 Nov 23

Tony Huckleberry came out to my business today on an electrical call. He was knowledgeable, communicative, thorough and willing to be of assistance if we needed anything further from him. I was so pleased with the service, and will definitely use Acosta in the future. Glad to have found them! Thank you

Lance Brown

13:28 31 Oct 23

Gary was on time, friendly and professional. He apparently took the required time to thoroughly check out our two AC units. We believe he found two issues which we followed up on with our home warranty company. We ca recommend Acosta for system check ups.Update 10/15/23:After filing the above two issues with our home warranty company, they sent out a technician (from another HVAC company). This technician verified one of the two issues (fan motor bearings worn out).However, the second issue ("bad capacitor") was apparently not an issue as the capacitor had good readings (I witnessed this.).So, I'm not sure why the Acosta HVAC technician thought the capacitor was bad.Update 10/31/23:Gary reached out to me and further explained that capacitor readings are not black and white, that there is a range depending on the capacitor model, and that my capacitor reading was Just in the range limits. He recommended replacement although it's still operational.

Jeff Herschel

13:43 18 Oct 23

My furnace and condensing unit pooped out over labor day weekend. Acosta replaced them within a few days and did a great job! Highly recommend using them. Nice, courteous, and very easy to deal with. Excellent customer service and support.

Lance Brown

13:31 16 Oct 23

Lance Brown

16:14 11 Oct 23

Nalini patel

20:48 05 Oct 23

I have had excellent service and experiences from Acosta! Stan came by and needless to say like the previous technicians and staff at Acosta always willing to setting up service and providing a solution. I’d recommend there yearly service plans and warranties in a heartbeat! They go way beyond! Thank you Acosta once again!

Alyssa Sherrin

14:53 05 Oct 23

Acosta is amazing, they’re so thorough and patient which is a rare find!! Irwin did a phenomenal job installing our thermostat and was so friendly. Can’t recommend them enough!

McGraw843

17:19 29 Sep 23

Very polite and courteous, gave me a call that they were on the way and provided a link to see the tech as he headed over to plan my time. Joe was great, took plenty of pictures and gave clear options to fix our problem and discussed both with no bias. 100% giving them my business going forward after having bad experiences with 2 other well known HVAC businesses in Charlotte. No overselling and prices were fair.

Scott Dinkins

17:37 24 Sep 23

Nothing like a family business that has years of experience and positive ratings. They are a Diamond dealer for Mitsubishi mini splits which extends the Mitsubishi warranty to 12 years. The other big plus is they have their own electricians which removes the hassle from the homeowner of coordinating an electrician, permits, and inspections.

Geraldine Anastasio

20:12 21 Sep 23

Everything you want in a service provider they have. We have used them for 30+ years. Never disappointed. When we had our system completely update Mr Acosta came to explain the differences in the possible units we could have installed. I recommend them whole heartedly.

Eric Veal

14:03 19 Sep 23

Doug with Acosta is the is best HVAC technician I've ever had sent to my house. Friendly and knowledgeable. Great customer service and overall a very reliable company.

Ronald Kantor

17:19 31 Aug 23

Excellent technician, Josh, came out to our house to estimate a big job we need done. He was courteous, sensitive to our needs, and was very professional We have an estimate for the work and will surely go with Acosta when we are ready.

Laura Fogleman

12:25 28 Aug 23

Acosta is a great company! Highly recommend them for your heating and cooling needs. Our service technician Christian Pomboza was wonderful! He was prompt, knowledgeable, professional and kind! 5 stars for sure.

Andy Smith

23:58 16 Aug 23

Michael Cook, service tech with Acosta, did our annual cooling system maintenance today and he was exceptional. Polite, efficient and took the time to explain his findings and thoughts in a clear, reasonable manner. One of the better Acosta service techs we've ever had work on our HVAC system.

Elizabeth Brooks

15:47 15 Aug 23

Acosta was a great company to work with to replace my HVAC unit. They were all friendly and efficient from Steve coming out the same day for a quote and thoroughly explaining my options, to Juan and his team getting the installation done in just a few hours.

Michelle Demers

15:16 10 Aug 23

The whole process was very professional and responsive and the service was rendered with qualtity workmanship. The appoinment reminders, confirmation, tracking to know when he would arrive and on-time arrival were most efficient and communicative. Tony was very knowledgeable and exceptional at thinking through the electrical issues on my old house which had a mix of outdated and retrofitted wiring. He made sure that he understood the problem and then worked efficiently to resolve them in a timely manner. I would hire him again, and I would recommend him and Acosta to anyone.

Steve BezBeats

13:11 07 Aug 23

I won a Free Thermostat and installation at a Charlotte Knights Baseball game. Branchinelli From Acosta gave me a call to let me know the good news, we set up a day and time for installation and Irvin came on time installed the device and explained everything!! Very Professional and knowledgeable!! I highly recommend Acosta heating,cooling & electrical

Vince

16:00 04 Aug 23

I Called 4 HVAC companies for repair, only Acosta was able to come same day. They Waived service call charge. The company price matched a competitor quote on a replacement evaporative coil which had been installed incorrectly by another contractor and leaked refrigerant. Management was very understandable and professional, knowing how difficult it was to endure 85F for 5 days while part was being shipped. Joshua, the service tech, was very helpful and wore booties in the home and cleaned up when repair was finished. As a Realtor, I recommend HVAC companies for inspections and repairs/maintenance/replacement all the time. Acosta will be at the top of my list of recommended companies.

Stephanie

22:05 26 Jul 23

Acosta Heating, Cooling and Electrical have been so very easy to work with! Every one of their employees have always shown up on when they say that they will. They are very professional but also super friendly. I am very happy with my new system!

David Bland

21:13 26 Jul 23

Ricardo was outstanding! Professional, knowledgeable, hard working, experienced, and willing and able to address all my many questions and concerns. He’s the best! I have full faith and trust in him.The company is great as well. Customer service was sensitive to my scheduling needs.

Shelley Hunter

17:19 23 Jul 23

Acosta installed two mini-splits for us several months ago. The service was outstanding and we are very happy with the installation and service. The team who came out and did all the installation were exceptional!! Everything went smoothly, was on time and the technicians were respectful and professional. They explained everything they were doing at every step.Joe came out for a six month checkup on the units installed. Just like everyone else we have worked with at Acosta, he was professional, helpful, kind and considerate. He was on time and explained everything that he was doing.We really appreciate Acosta and the service and installation that you and your team provide!

Max Forsberg

13:41 18 Jul 23

I've got to say this was not a pleasant experience. First the new furnace didn't work. Then the new air conditioner didn't work (also an installation problem). It took a week to get the A/C going and a month to fix it. There was little contact (updates, assurances, followups). I spent nervous energy wondering where things stood and whether I needed to phone again. Each service visit was by a different tech (six). And, if the schedule called for it, a tech would leave a repair unfinished (and we lost our place in line). No one there is determined to get the customer taken care of.

Melissa Coates

21:02 05 Jul 23

Victor Ordonez was the absolute best electrician I’ve ever used! He was extremely insightful, knowledgeable, friendly, and informative. Explained all of our options and answered all our questions. I would highly recommend using him for any electrical issues.

Virginia Mossina

17:37 28 Jun 23

Acosta Heating and Cooling just replaced my entire heating and cooling system. Everyone from the technicians, sales people and the installers have been very professional, responsive and great to deal with. Jeremy, the sales guy was very knowledgeable and was able to answer all my questions. Juan and Kevin, the installers were excellent, especially taking care to clean up afterwards. Thanks Acosta!!!

Jaci Crumbley

00:27 22 Jun 23

We had the best experience with the entire staff at Acosta. From our beginnings stages with Marcia and Josh to our entire unit being replaced by Steve, Duke & Jamie all within a day. We felt valued the entire time as they made sure that we were informed on our repairs and educated throughout the entire process. They answered all of our questions immediately and were extremely professional. I would recommend them to everyone!

Mary Reid

20:28 23 May 23

Everyone I talked to at Acosta was great - Jeremy explained all of my options and gave me so much more information than any other company I spoke with. Christie is very friendly and made sure my install stayed on track. Brandon and Dale were the installers and they were so professional and easygoing. They knew the answer to every question I had. We definitely made the right decision going with Acosta.

Mary Parker

17:22 12 May 23

My experience was wonderful! Duke and Jamie were awesome. They were on time and very professional. When they finished installing the units they made sure I understood how to operate the thermostat and what to expect. I could not ask for any better technicians!

Bill Ruggiero

22:46 08 May 23

I had a great experience with Acosta A/C and Heating. John, The tech who did the work was extremely professional, knowledgeable and friendly. John advised me of what he was doing every step of the way. I completely trusted and was comfortable with everything he was doing. I highly recommend Acosta A/C and Heating for any issues or repairs you may need. They are an honest, and trustworthy company!

Kristi Query

18:56 27 Mar 23

Reliable, professional, and courteous service. I was left in a pinch when my contractor’s electrician no-showed and I needed quick action not to delay our tile guys. Acosta came to the rescue!We have many other projects coming up and we’ll definitely be switching all our business to the team at Acosta!

Paul Mann

00:25 09 Feb 23

Had an excellent and educational experience working with John Miller from Acosta. He showed me what was causing the issue and how to maintain the heating system going forward. This was on Friday afternoon at around 4:30 pm. John really is knowledgeable and practical, never overselling but showing means of saving money. Would like to know more about the heat pumps.

Roberta Hemphill

18:45 02 Feb 23

Acosta installed a Generac Generator for my home. The sales experience was fantastic. Jeremy understood my needs and worked with me in order to get this project rolling. The installation was very timely. Tony quickly assessed my home and explained the process. Once the installation was complete, Tony did a start up and made sure I understood how the Generator would function in the event of a power failure at my home. The warranty was explained as well as what maintenance would be needed.I felt very confident after this experience and would highly recommend this company for you to use in the event you are interested in a project of this nature.

Veronica Miller

18:22 27 Jan 23

Fantastic experience with Juan, Kevin, Jeremy and John Miller!Our house is unfortunately older and our HVAC unit was 30 years old! Heat and air was not circulating through our home and unfortunately we knew it was time for a replacement.John did a complete walk through, explained the issues and was able to fix some of the issues but ultimately we knew we would need a new unit. Having him walk us through the best options for our home was amazing! And while he explained to us our options, he took a moment to play tea party with our 3 year old! I loved the family feel! He was incredibly patient with all our questions, friendly and very professional!Jeremy then called my husband to talk financing and explained the whole process of what it would look like for monthly payments, it was a blessing to be offered this option! He was very friendly and extremely punctual in his responses to our questions! We really appreciated his honesty on what our home really needed and didn’t feel pressured to buy or purchase anything!The very next day Juan and Kevin arrived right on time for an install! We were shocked and pleased with the punctuality! They were both very professional, and I felt very comfortable having them come in and out of my home! They were fast and efficient and even offered to relabel some mislabeled switches on our power box!The air flow is so fantastic! We’re soPleased with the whole experience and will recommend to all our family and friends! Loved the family feeling everyone put off! Thank you thank you thank you!!!

Lacey Conboy

16:30 24 Jan 23

Acosta has been amazing. We replaced our old AC unit using them and from start to finish amazing service and quality work. From the salesman Matt that first came to our home to the techs who installed the ac and thermostat everyone was exceptional. With ac install they did inspections a few months after to make sure everything was working smoothly. They even sent out one of their electricians Tony to inspect the breaker after install. Quality work.Several months later we had an electrical issue (unrelated to ac) and called Acosta back for their electrical service. Tony came out again and diagnosed the issue and repaired the issue. He does quality work and cares about his work. And it shows he tested many things to make sure his initial diagnosis was 100% the issue.I could not recommend Acosta enough and would use them again without hesitation they're just a great company with exceptional staff who knows their stuff.

Terry Ward

16:18 09 Dec 22

Our family called Acosta to install a whole house generator and later this year a Lennox furnace & air purifier. Both times we have been very pleased with their communication, attention to detail and knowledge of the systems. Thumbs up to their fine staff of employees; the very polite Jasmine in the office, Josh who expertly evaluated the equipment and efficiency level we would need and finally the professional installers, Tony and Duke and their tireless helpers. We give the Acosta company an excellent rating.

Kia Browne

14:01 02 Dec 22

This company is amazing. Nothing but great customer service from the very first phone call. Jasmine was professional and quick while setting up my consult, and the technician Doug was detailed and knowledgeable. While explaining his findings, he used language and illustrations that made it easy for someone uneducated on HVAC systems to understand. Thank you again for amazing customer service and being so personable. I’d give extra stars if I could!

Bill Bradford

03:33 09 Sep 22

When I bought my house 9 years ago, the AC unit died a few months later. Acosta was the company I chose to repair or replace it. They did a terrific job. I have them perform regular tune-ups and maintenance on my furnace and AC units ever since. They are trusted partners in keeping my home comfortable both summer and winter. They are friendly, professional, knowledgeable and provide great HVAC services.

Dave Raleigh

13:44 17 Aug 22

I use Acosta for all of my maintenance needs for my home and business, so when it was time for a new unit I gave them an opportunity to quote which I compared against two other vendors. The quotes were all in the same range so I went with Acosta due to warranty and previous experience, and I’m glad I did. The variable Lennox system Eric recommended is nearly silent and the comfort level of the house is great without extreme amounts of air howling through the vents. Initially there was some troubleshooting which John fixed conclusively and methodically. Service levels I’ve come to expect from Acosta, 10/10!

Josh Pickles

19:28 10 Aug 22

Of the 4 contractors i had out to give me a quote Acosta was the only one who was trying to sell me an effective HVAC unit at a reasonable price. Every other contractor had some kind of payment plan or service guarantee (Acosta offered almost as good guarantees) that they tried to attach to the price of a new unit. Straightforward, effective company. Can’t thank Josh and his crew enough for their help.

Joseph Delgado

21:35 20 Jul 22

I sincerely have no words to describe the incredibly beyond excellent service and work this company has giving me specially the good manners, patience, good service, incredible business manners the technician by the name Joshua gave me with the work I needed to be done. Joshua, you are beyond excellent. It’s been such a pleasure to see a young man with so much to give to a client. Thank you is nothing for what I want to express to this company and to Joshua the technician was sent to me. This company (Acosta Heating and Cooling in Charlotte NC have the best BEST service I have ever seen these modern days. Thank you to all of you but most of all THANK YOU to Joshua.Joseph D

amanda woodbury

18:47 08 Jul 22

We had our ac go out right in the dead of summer with 105 heat index and just got home with a new born. We called all the competitors and people were so rude and availability was terrible. Some saying it would be 6-8 weeks before they could install a new unit. I called Acosta and Jasmine answered the phone and was seriously so incredibly nice and helpful. She heard me out and was super responsive and had someone out to me within hours. Jeremy came and quoted a new unit. He was extremely professional. Also he was very honest on what we needed and didn’t need. Jamie and Chris came and installed the next day. We could not have asked for better service all around! Couldn’t recommend Acosta more!

Charisma O

21:51 18 Jun 22

The entire team from Jeremy, Dale, Mel, Skyler and Rochelle - were absolutely amazing! The service, products and price are simply unbeatable. All of my questions were answered and they took the time to resolve any issues or challenges I had moving forward in the process. No need to look any further - this company far exceeds the competition on every level. And it was important to me - that the staff had diversity - both in office and on site. So glad I chose Acosta!

Special Offers

Cash In With Acosta

What’s better than comfort? How about comfort at a lower price? See which specials we’re running and claim your savings today.

Click Here