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Acosta’s Customer Reviews

Thanks to our many loyal customers, in 2022 Acosta Heating, Cooling & Electrical celebrated it’s 50th anniversary! Our team has enjoyed building great relationships with people like you as we take care of all your indoor comfort needs. It has been and continues to be a pleasure!

Whether it is for your home or place of business, we are dedicated to providing the highest level of customer service, expertise and quality workmanship throughout the greater Charlotte area. Contact Acosta Heating, Cooling & Electrical today, and come home to comfort.

4.7

Based on 1270 reviews

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Mary Parker

17:22 12 May 23

My experience was wonderful! Duke and Jamie were awesome. They were on time and very professional. When they finished installing the units they made sure I understood how to operate the thermostat and what to expect. I could not ask for any better technicians!

Paul Mann

00:25 09 Feb 23

Had an excellent and educational experience working with John Miller from Acosta. He showed me what was causing the issue and how to maintain the heating system going forward. This was on Friday afternoon at around 4:30 pm. John really is knowledgeable and practical, never overselling but showing means of saving money. Would like to know more about the heat pumps.

Lacey Conboy

16:30 24 Jan 23

Acosta has been amazing. We replaced our old AC unit using them and from start to finish amazing service and quality work. From the salesman Matt that first came to our home to the techs who installed the ac and thermostat everyone was exceptional. With ac install they did inspections a few months after to make sure everything was working smoothly. They even sent out one of their electricians Tony to inspect the breaker after install. Quality work.Several months later we had an electrical issue (unrelated to ac) and called Acosta back for their electrical service. Tony came out again and diagnosed the issue and repaired the issue. He does quality work and cares about his work. And it shows he tested many things to make sure his initial diagnosis was 100% the issue.I could not recommend Acosta enough and would use them again without hesitation they're just a great company with exceptional staff who knows their stuff.

Terry Ward

16:18 09 Dec 22

Our family called Acosta to install a whole house generator and later this year a Lennox furnace & air purifier. Both times we have been very pleased with their communication, attention to detail and knowledge of the systems. Thumbs up to their fine staff of employees; the very polite Jasmine in the office, Josh who expertly evaluated the equipment and efficiency level we would need and finally the professional installers, Tony and Duke and their tireless helpers. We give the Acosta company an excellent rating.

Kia Browne

14:01 02 Dec 22

This company is amazing. Nothing but great customer service from the very first phone call. Jasmine was professional and quick while setting up my consult, and the technician Doug was detailed and knowledgeable. While explaining his findings, he used language and illustrations that made it easy for someone uneducated on HVAC systems to understand. Thank you again for amazing customer service and being so personable. I’d give extra stars if I could!

Bill Bradford

03:33 09 Sep 22

When I bought my house 9 years ago, the AC unit died a few months later. Acosta was the company I chose to repair or replace it. They did a terrific job. I have them perform regular tune-ups and maintenance on my furnace and AC units ever since. They are trusted partners in keeping my home comfortable both summer and winter. They are friendly, professional, knowledgeable and provide great HVAC services.

Dave Raleigh

13:44 17 Aug 22

I use Acosta for all of my maintenance needs for my home and business, so when it was time for a new unit I gave them an opportunity to quote which I compared against two other vendors. The quotes were all in the same range so I went with Acosta due to warranty and previous experience, and I’m glad I did. The variable Lennox system Eric recommended is nearly silent and the comfort level of the house is great without extreme amounts of air howling through the vents. Initially there was some troubleshooting which John fixed conclusively and methodically. Service levels I’ve come to expect from Acosta, 10/10!

Josh Pickles

19:28 10 Aug 22

Of the 4 contractors i had out to give me a quote Acosta was the only one who was trying to sell me an effective HVAC unit at a reasonable price. Every other contractor had some kind of payment plan or service guarantee (Acosta offered almost as good guarantees) that they tried to attach to the price of a new unit. Straightforward, effective company. Can’t thank Josh and his crew enough for their help.

Joseph Delgado

21:35 20 Jul 22

I sincerely have no words to describe the incredibly beyond excellent service and work this company has giving me specially the good manners, patience, good service, incredible business manners the technician by the name Joshua gave me with the work I needed to be done. Joshua, you are beyond excellent. It’s been such a pleasure to see a young man with so much to give to a client. Thank you is nothing for what I want to express to this company and to Joshua the technician was sent to me. This company (Acosta Heating and Cooling in Charlotte NC have the best BEST service I have ever seen these modern days. Thank you to all of you but most of all THANK YOU to Joshua.Joseph D

amanda woodbury

18:47 08 Jul 22

We had our ac go out right in the dead of summer with 105 heat index and just got home with a new born. We called all the competitors and people were so rude and availability was terrible. Some saying it would be 6-8 weeks before they could install a new unit. I called Acosta and Jasmine answered the phone and was seriously so incredibly nice and helpful. She heard me out and was super responsive and had someone out to me within hours. Jeremy came and quoted a new unit. He was extremely professional. Also he was very honest on what we needed and didn’t need. Jamie and Chris came and installed the next day. We could not have asked for better service all around! Couldn’t recommend Acosta more!

Charisma O

21:51 18 Jun 22

The entire team from Jeremy, Dale, Mel, Skyler and Rochelle - were absolutely amazing! The service, products and price are simply unbeatable. All of my questions were answered and they took the time to resolve any issues or challenges I had moving forward in the process. No need to look any further - this company far exceeds the competition on every level. And it was important to me - that the staff had diversity - both in office and on site. So glad I chose Acosta!

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