Category: Warranty

Choose an HVAC Contractor That Will Work to Your Ultimate Satisfaction

Posted on | by Acosta Heating, Cooling & Electrical

The comfort of your family in your home is undeniably related to efficient heating and cooling. Insulation and ventilation are important factors in keeping your family effectively comfortable and safe. To ensure that your home’s heating and cooling needs are sufficiently met, you need a professional, reliable and cost-effective HVAC contractor.

Here are a few things you should consider when selecting your HVAC contractor:

  • They should be able to answer your questions and service your home with the highest professionalism and expertise.
  • Be sure they are licensed by the State & local municipality to perform the work. (not all companies are licensed even thought it is a NC State requirement)
  • If they have an online presence, it should look professional and provide you with proof of their knowledge, reliability and professionalism. They should be members of organizations that recognize the company’s value and proven commitment to their profession and the community.
  • Their technicians and installers should be professionally trained and certified by North American Technician Excellence (NATE), a professional organization that tests, qualifies and certifies technicians in all phases of heating, ventilation and air conditioning.
  • They should be familiar with the specifics of the local climate, and how weather conditions can affect your HVAC performance at different times of the year.
  • Whether it’s for scheduled maintenance, emergency service or a standard service call, your chosen HVAC service provider should have a proven history of successfully servicing residential clients in your area.
  • Your chosen HVAC contractor should provide you with a written guarantee that their services and products will be to your 100-percent satisfaction.
  • Customer service, including telephone and online communication, should be friendly, considerate and professional at all times.
  • For your safety and theirs, technicians should be clean and proceed with strict adherence to safety regulations. They should be able to be trusted on your property, in your home and with your family and possessions.

Acosta has delivered more than 40 years of professional service to Charlotte-area residents, and we are ready, willing and able to answer any and all questions relating to your HVAC systems. For information or service, please contact us today.

Buying a Furnace On the Internet: That Deal Could Cost You

Posted on | by Acosta Heating, Cooling & Electrical

If you’re facing the potentially costly prospect of buying a furnace, you could be tempted to look online for a cheaper unit. However, before sending your credit card information to an Internet dealer, there are a few issues to consider. What looks like an Internet bargain could end up being an expensive mistake.

Installation problems

You may have difficulty finding a licensed HVAC contractor willing to install a furnace you’ve purchased online. Many contractors refuse to install such equipment because they cannot offer or honor a warranty on it. Others may install in very limited cases. Contractors usually charge the same amount to install a unit you purchased online as they would to install a furnace you bought from them, further limiting your savings.

Unreliable warranty

Warranty issues may not only limit the number of contractors willing to work with equipment bought on the Internet, they may also leave you with parts or an entire furnace that won’t work, and a seller that won’t replace defective goods.

Incorrect purchase

When buying a furnace from a local HVAC supplier, part of what you pay for is professional expertise. Homeowners may not have the technical knowledge to purchase the correct furnace. A system purchased online may be too small or too large or it may not fit the physical layout of your house. It may also simply be the wrong type of equipment — a propane furnace, for example, will not work if you only have a natural gas connection.

Safety issues

Equipment purchased online may arrive damaged and unsafe to use. If the furnace is installed by an unlicensed individual, you could be violating local safety regulations. Worse, the unit itself may be dangerous to operate if fuel supplies aren’t properly hooked up or if carbon monoxide is not safely vented out of your home.

Contact Acosta Heating, Cooling & Electrical today for expert in-person help with choosing and installing a heating system that will fit both your home comfort needs and your budget. We’ve been providing professional heating and cooling services to customers in Charlotte and surrounding areas for 40 years.