Lauren Acosta with Dave Lennox offering Charlotte homeowners the best in heating and cooling. Watch this video and find out more about getting up to $2,000 in rebates and special financing for 18 months, subject to credit approval.
Category: Customer Service
Air Conditioning Repair and Maintenance: Have You Heard About Our MSA Program?
Our MSA (Money Saving Agreement) is a preventative maintenance initiative for heating and cooling systems. Our highly skilled technicians will inspect, clean and tune up your system to ensure it’s in good working condition for the upcoming season. You’ll find that the MSA will pay for itself many times in the reduction of heating and air conditioning repair costs, while extending the life of your system.
The cost depends on the type of equipment you have. If you have both heating and air conditioning, we suggest two annual service calls. If you have a heating system only, one annual service call will suffice.
As a member, you will receive preferential scheduling plus a 15 percent discount on heating or air conditioning repair work that goes beyond regular maintenance. You also accumulate $50 a year of consecutive coverage which goes toward equipment replacement.
Some Benefits of our MSA Program
- You can save as much as 20 percent on heating and cooling bills.
- As a member, you’ll be making a positive impact on the environment by conserving energy because routine maintenance ensures the highest level of energy efficiency.
- Minor heating and air conditioning repair work and adjustments can prevent catastrophic failures and major repairs that could result in premature replacement of your system.
- For warranty protection and better equipment management, we keep accurate service records. In order for a manufacturer’s warranty to remain valid, most of the major brands require a licensed contractor to perform annual maintenance.
Visit our Money Saving Agreement page to read more about our MSA program.
Why You Should Call Us for Air Conditioning Repair and All Other HVAC Needs
We have been the leading cooling and heating company in the Carolinas for over 40 years. Our installers and technicians are factory-trained and certified to carry out all HVAC procedures.
But, that’s not all. We also ensure that your equipment operates safely, so that you have peace of mind. We’ll also tell you how you can save money on your energy costs. And, more importantly, we can improve the quality of the air that you breathe to prevent you and your family being exposed to airborne allergens.
We guarantee:
- Outstanding Customer Service: Whether you’re reviewing payment options, scheduling an appointment or following up on a service already provided.
- Highly Trained Technicians: We provide continuing training and certification for our technicians. They are all NATE-certified and qualified to work on all brands of HVAC equipment. And, before we hire anyone, we check that they have a drug-free background.
- Professionalism and Punctuality: From air conditioning repair to routine service and maintenance calls, we arrive on time and get the job done in an efficient and timely manner.
- Cleanliness, Security and Safety: Our highest priority is the security and safety of your family and your possessions. Our installers and technicians carry vacuums and shoe covers to ensure your home stays clean.
- 100% Satisfaction Guaranteed: All services and installations come with a written 100% satisfaction guarantee.
How to Choose a Reliable, Skilled and Experienced Air Conditioning Contractor
The level of comfort that you and your family enjoy indoors is obviously related to the efficiency of your air conditioning system. Ventilation and insulation are also important factors in keeping your family safe and comfortable. To ensure these needs are met, you should hire a reliable and professional heating, ventilation and air conditioning contractor.
Here are some important things to consider when choosing an HVAC contractor:
- Ensure that the contractor is licensed to operate by the local and state municipality. Even though this is mandatory in North Carolina, not all companies are licensed.
- If they have a website, it should be informative and provide evidence of their professionalism, reliability and knowledge. They should be members of associations that have recognized their value and commitment to the HVAC industry and the community.
- The installers and technicians should be professionally trained and NATE (North American Technician Excellence) certified. NATE is a professional body that examines, qualifies and certifies HVAC technicians in every aspect of heating, ventilation and air conditioning.
- The prospective contractor and technicians should be familiar with the climate in North Carolina and how weather conditions affect air conditioning systems at different times of the year.
- Whether you need standard service, emergency service or scheduled air conditioning maintenance, they should be able to provide names of satisfied customers in your area.
- They should be willing to give you a written guarantee that their products and services will be to your satisfaction – 100%.
- Customer service, including online and telephone communication, should be professional, polite and friendly at all times.
