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Acosta’s Customer Reviews

Thanks to our many loyal customers, in 2012 Acosta Heating & Cooling celebrated it’s 40th anniversary! Our team has enjoyed building great relationships with people like you as we take care of all your indoor comfort needs. It has been and continues to be a pleasure!

Whether it is for your home or place of business, we are dedicated to providing the highest level of customer service, expertise and quality workmanship throughout the greater Charlotte area. Contact Acosta Heating & Cooling today, and come home to comfort.

From 837 reviews
Thomas J
Thomas J

John was on time , very knowledgeable and professional and efficient with the time he had . He explained everything and made reasonable suggestions. I would highly recommend him and Acosta.

Judith Jordan
Judith Jordan

As always it was a pleasant visit. My usual technician was out but the technician that was sent out did a great job as well. Courteous, kind and very knowledgeable.

Response from business owner

Thanks Judith!

via Google
jesse rushing
jesse rushing

I have been using Acosta for I think over two years now. I found their prices to be honest and competitive but we’re they really shine is their customer service. They are really pleasant, courteous and professional anytime I’ve had them on…

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Response from business owner

Thanks Jesse! We appreciate your business and raving review of our technician Shannon!

via Google
James Watts
James Watts

I had a fantastic experience with Acosta Heating & Cooling. I needed to have a water leak inspection performed. Trevaris Powe, the HVAC technician who worked with me, was great. He patiently and professionally carried out his service, …

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Response from business owner

Thanks Jason! We appreciate your business and your glowing review of our technician.

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Nancy Page
Nancy Page

Greg Paxton was great.

Response from business owner

Thanks Nancy!

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jean fuller
jean fuller

William was both polite and professional.

Ty

Response from business owner

Thanks Jean!

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Hugo Valencia
Hugo Valencia

Representative was very professional.

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Joan H
Joan H

I am totally satisfied with Acosta. The guys that have been here are excellent and really nice people. You have a SATISFIED customer – for sure!

Jimmy Glahn
Jimmy Glahn

Always a great experience with Acosta! We bought two new systems about 6 years ago from them and are on their semi-annual service plan. Systems work great. They will provide you with upgrade options and great explanations on the benefits, …

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Response from business owner

Thanks Jimmy! We appreciate your business and feedback about our team!

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Aquilla Fitts
Aquilla Fitts

Jamara Was our sales rep and she was absolutely wonderful, her knowledge and attitude was spot on perfect!!

Dominique was the technician we ran into out and about he informed us of the services, we told him about our scares and worries with…

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Response from business owner

Thanks Aquilla! We appreciate your business and your compliments of our team and your experience!

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Deborah D
Deborah D

William was professional, knowledgeable and very pleasant to work with. He was able to answer all my questions. Thank you.

Jay Suhr
Jay Suhr

Had Spring/Summer cleaning and service on Acosta maintenance plan. Looking forward to pricing some new units soon.

Response from business owner

Thanks Jay, we appreciate your business we look forward to seeing in the cooling season.

via Google
Tom Skeels
Tom Skeels

My tech was great. Very knowledgeable and took the time to explain everything to us. He was also extremely careful and wore gloves and a mask. I would recommend this gentleman and the company.

Response from business owner

Thanks Tom! We appreciate your business and your acknowledgement of the care we take in customer’s homes

via Google
Rosemarie T
Rosemarie T

Your service man. Was very polite and did a good job thanks for the service

Richard McMillian
Richard McMillian

Greg was exceptional in his knowledge of and in explaining my existing HVAC system and in HVAC systems overall. He did a great job in laying out the options, the discounts and his recommendations.

Response from business owner

Thanks Richard! We appreciate your feedback and kind words about our comfort consultant!

via Google
Joany Smith
Joany Smith

I had a great experience this company. They came the same day we had a problem with her condition told us a bunch of costs and allowed us to decide about a maintenance plan that would save us quite a bit of money

Response from business owner

Thanks Joany! We appreciate your business and kind words about the ease doing business with us.

via Google
Carlos Balladares
Carlos Balladares

I have my whole system replace because it was very old (19 yrs)... Acosta gave me the best deal with low monthly payment ...and best part no interest.... I got so many estimates from others company but no one was close to Acosta prices....

Response from business owner

Thanks Carlos! We appreciate your business and kind words of how we made everything fit within your budget!

via Google
Shirley &
Shirley &

Great job! The technician was very nice and all went well, good report on unit! Thanks to Acosta

Michael Devlin
Michael Devlin

Everything about acosta was great except for not having the part i needed. So unfortunately i paid the 119 dollars for nothing. They came really fast from the time i called. I needed a 1/10th hp condenser fan motor with 1100 rpm. …

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Response from business owner

Thanks Michael! We appreciate your business and your feedback.

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David Dexter
David Dexter

Been using Acosta for 20 years. Excellent service and performance.

Response from business owner

David thank you so much for your years of business and kind words about your experience!

via Google
dbloomo
dbloomo

This was touted as a service call but it truly was a sales call to get me to sign up for a service contract.

Response from business owner

Thanks for the feedback, we are very passionate about getting our customers on our routine maintenance plan but if we came off too strong we apologize.

via Google
David Cripe
David Cripe

Update 5/18/20:

I noticed my daughter's vent had no air coming out of it the evening of 5/16/20. Went up in the attic and saw to my horror a large hole in the air handler right above her duct spewing cold air. It was not there before the …

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Response from business owner

David Thanks for your business! We appreciate your attention detail and for giving us the opportunity to make it right.

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Jeff Jacobus
Jeff Jacobus

I would like to thanks Acosta and their team for the excellent care and service given to my 85 year old parents this week. I live in Pennsylvania and coordinating such repairs can be challenging. Jamara gave an excellent review of options …

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Grace Depa
Grace Depa

technician John was knowledgeable friendly courteous nobody was doing I was very pleased with him

Response from business owner

Thanks Grace! We appreciate your business and kind words about John!

via Facebook
Douglas G
Douglas G

Duke was very thorough and professional tell him thank you

Jennifer L
Jennifer L

I had 2 of your men, Dominique and Ashley, out in my home today to install a new Rheem HVAC Unit in my home yesterday. Having worked in the public and private accounting sector for over 20 years with all levels of people I felt I should …

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William K
William K

Your technician Duke Beam was prompt, informative, professional and cleaned my unit that I have never seen performed before.

Claudia F
Claudia F

Shannon was the best person we've ever had from Acosta You need to give her a raise

Miles Grooms
Miles Grooms

Had a great experience with Trevaris of Acosta. He not only resolved a recurring issue with my unit, but he provided first class customer service over a two day period. He’s an incredible professional who truly cares about my well-being and…

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Response from business owner

Mr. Grooms thank you so much for your kind words about Trevaris! Your feedback is duly noted.

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Randy Swartz
Randy Swartz

Acosta is a great company and all of their service technicians are professional.

Response from business owner

Thanks Randy! We appreciate your business and kind words about our team!

via Facebook
maureen okeefe
maureen okeefe

Nice to deal with a great company from appointment process to work detail.

Duke was professional and courteous.

Response from business owner

Thanks Maureen! We appreciate your business and compliments of our technician Duke.

via Google
Karen Curran
Karen Curran

Ralph was excellent. polite all day. house clean when they were done. I will recommend.

Response from business owner

Thanks Karen! We appreciate your business and kind words about our installers

via Facebook
Jane Friedman Rankins
Jane Friedman Rankins

I've used Acosta for years. Their technicians have done a good job. They've been patient in explaining the options when I've needed a repair, and their repair has stood up to several years of continued use. I have several pets and they're …

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Response from business owner

Thanks Jane, we appreciate all your years of loyalty to Acosta! We appreciate your business.

via Facebook
Patricia C Kremers
Patricia C Kremers

Our furnace malfunctioned during a cold spell. A very pleasant young woman responded to our call and sent a technician within 3 hours. Trevaris P ,our technician, diagnosed and fixed the problem in short order. He was pleasant , …

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Response from business owner

Thanks Patricia! We appreciate your business and kind words about our technician!

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Marty Margeson
Marty Margeson

Acosta Cooling and Heating helped me get a new HVAC unit. Rick and Dion were very helpful, professional and knowledgeable. I had a great experience. Price is right and service is amazing. I highly recommend them.

via Facebook
Tina Wilson Sawyers-Suga
Tina Wilson Sawyers-Suga

They know what they are doing

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John Hopkins
John Hopkins

Very satisfied with how quickly Don set up an Appointment for Rick to come and checkout the ac unit that quit working and after evaluating our needs gave us a quote for replacing what no longer worked. Rick was knowledgeable and a good …

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Response from business owner

Thanks John! We appreciate your feedback and kind words about our awesome team!

via Facebook
Terran Sloan-Graham
Terran Sloan-Graham

I would recommend them because they were efficient, on time, very polite, very knowledgeable, and very reliable. The technicians were very friendly, they let me know what was going on in every move they were doing and that was good if you …

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Ann Cochrane
Ann Cochrane

The hottest summer in years and of course our heat-pump decided to quit working. For four days started with sporadic AC for maybe an hour or so at a time and then nothing. Your service tech, Duke Beam came out near the end of his workday …

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Response from business owner

Thanks Amy! We appreciate your business and kind words about Duke!

via Facebook
P Starnes
P Starnes

Acosta just serviced my mother-in-law's unit as well as our unit. Great service! We highly recommend Acosta Heating & Cooling!

Response from business owner

Thanks! We appreciate your business

via Google
Brinda Paone
Brinda Paone

We are purchasing two new Heat and Air Systems. We reviewed four local companies. We felt Donovan was very knowledgeable, understood our goals, was extremely professional, timely and was available to answer questions during our decision …

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Response from business owner

Thanks Brinda! We appreciate your trusting us with your business!

via Facebook
Georgie Ray
Georgie Ray

Had the stack ripped off the side of my house and my power cut off. Acosta (Tony H) came out early and provided Excellent service, A1 work, and for a great price!

Definitely will go with Acosta again

Response from business owner

Thanks Georgie! We appreciate you choosing Acosta for your electrical needs!

via Facebook
SMc Knowles
SMc Knowles

Acosta has taken care of our AC/Heat for years and we have no complaints.

The service last week was definitely outstanding.

Duke arrived as agreed upon. He was efficient, was steadly working and answered all my questions.

He is an …

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Response from business owner

Thanks! We appreciate your business!

via Facebook
Marshal Carter
Marshal Carter

I had just repaired my AC on 5/17/19 with Travis HVAC company in Huntersville when tragedy struck again today. My AC went out due to ants being on my contactor in the outside unit. Travis was not able to help me and didn’t try very hard …

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Katy O'Donoghue
Katy O'Donoghue

Sharrod was great. Courteous, professional and informative.

via Facebook
Geri Maddox
Geri Maddox

A+ rating for everything and everyone. All employees of this company are excellent at what they do. Made the dreaded necessity of replacing our HVAC unit simple and easy. Feel like we got the perfect system for our home and would highly …

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Response from business owner

Thanks Geri!

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Kari Needham Bates
Kari Needham Bates

Sharrod did an excellent job explaining the different service options and giving our brand new HVAC system the once over. We are very happy with our Acosta system and with their tech people who make sure all is well.

via Facebook
Ted Kostich Sr.
Ted Kostich Sr.

Very professional! If you need HVAC work, would highly recommend contacting them and seeing how they can meet your needs.

via Facebook
Lynn Sass
Lynn Sass

Martin came today and he was terrific. We have used Acosta for many years at our home and condo and they have exceeded our expectations every time!

via Facebook
David Dexter
David Dexter

Professional technicians and great customer service and communication.

via Facebook
San Colechio
San Colechio

Hamza was great. He was thorough and explained everything

via Facebook
Nicoletta Basile Hennessey
Nicoletta Basile Hennessey

Eric A was one of the best sales person I have had the pleasure to meet. I am a senior and have dealt in business and personally, with many sales people and cannot sing his praises enough.

via Facebook
Roselene Sheriff
Roselene Sheriff

Happy with the service very efficient

via Facebook
Micki O'Connor
Micki O'Connor

They came out within 1.5 hrs of my call on a Saturday afternoon. Martin was courteous, friendly and professional. Repair was done promptly and for a reasonable price. I was so happy to have heat and so happy with the service, I sent Martin …

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John Taylor Bright
John Taylor Bright

Had. up install. no problem with unit.

Response from business owner

Thanks Mr. Bright!

via Facebook
Ron Winski
Ron Winski

I am a new customer of theirs, on a service contract. I had my free heater test today. Prior to Acosta, I was serviced by a local company, who I won’t name, but their initials are MJ. MJ told me I had a heat inducer going out and they …

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Karin Livinglifelikeitsgolden Smith
Karin Livinglifelikeitsgolden Smith

I have had the honor to receive service from such a wonderful crew! The team from Acosta were professional from our very first meeting and exceeded expectations. Everyone is so kind, thoughtful and respectful! They were genuinely concerned …

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John CasaSanta
John CasaSanta

They are very professional and prompt. They examined our whole system and repaired a small gas leak which we did not know we had. Thank you Ronald

via Facebook
Brandi Harrison
Brandi Harrison

I have used Acosta since 2002. They have always provided excellent and timely service.

Response from business owner

Thanks for your years business!

via Facebook
Stan Getz
Stan Getz

Excellent , on time service ...............

Would recommend without hesitation ......

via Facebook
Mary Coletta McCalvey Lenhart
Mary Coletta McCalvey Lenhart

I have a new unit. I had questions as to how to use. Aaron came over immediately to help explain. Could not have been nicer or more thorough. Highly recommend!

MC

Response from business owner

Thanks Mary for your business and for your kind words about us. Aaron is great thanks for giving him a shout out!

via Facebook
Chris Bates
Chris Bates

Thanks to Shannon H. who did troubleshooting on our aged HVAC so that we could run the AC until a replacement system can be installed. Courteous and provided clear explanations of issues and work done. Even made quick friends with our dog!

Response from business owner

Thanks Chris, we appreciate your business!

via Facebook
Cynthia House Strickland
Cynthia House Strickland

John G. was very courteous, knowledgeable and informative about our system. Went over and above since it was a completely new system and we had several questions and problems and he was able to handle all of them. We would recommend John …

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Response from business owner

Cynthia, thank you so much for all your years of loyalty

via Facebook
George Partelow
George Partelow

Great service. Knowledgeable staff

Response from business owner

Thanks George!

via Facebook
Jon M. Azevedo
Jon M. Azevedo

Greg came to my home today and genuinely showed concern and consideration for my HVAC needs. He did a thorough review of my current system and even gave me multiple options on the various solutions I had available to me to fix my situation…

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Mark Haupt
Mark Haupt

Very well trained, very organized, respectful and professional. I am extremely impressed with their sales and service department. Would highly recommend this company to anyone looking for heating and cooling alternatives

via Facebook
Brent McDowell
Brent McDowell

Thank you Ron for coming out and addressing my cooling needs. I appreciate the transparency, your knowledge and your professionalism. Ray Terry was correct to recommend Acosta.

via Facebook
Ron Winski
Ron Winski

It is pleasure to deal with a service company that gives you a time, not a "Window" that they will arrive. In addition, I felt their appraisal of what was right and wrong with my system was honest.

Response from business owner

Thanks Ron for this kind review, we appreciate your business.

via Google
Cami Archer Bambini
Cami Archer Bambini

have been a customer of Acosta since 2001. service regarding replacement of AC unit and diagnostics has been excellent !

Response from business owner

Thanks Camille! We appreciate your years of loyal business!

via Facebook
Amy Smith Ford
Amy Smith Ford

Micah was so patient when he was here! He was honest and knowledgeable and I never doubted for a second that he was being truthful with his diagnosis. He even took pictures so I could see what he was talking about instead of just assuming …

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Response from business owner

Thanks Amy! We appreciate your business and kind words

via Facebook
Linda Funderburk
Linda Funderburk

Micah was very courteous and thorough. Thanks for changing my filters. I’ve been using Acosta for over 10 years and have always been pleased with their professional service.

via Facebook
Pam Brafford
Pam Brafford

On time, polite, courteous, explained everything he was doing. Great job!

Response from business owner

Thanks Pam!

via Google
Bryan Gud
Bryan Gud

Awesome customer service we have now switched over to Acosta for our service contract.

via Facebook
Judy Bjarnason Myers
Judy Bjarnason Myers

Our technician, Tony Bohn is awesome. Wouldn’t trust anybody else! He’s the best! He’s prompt, knowledgeable, trustworthy, and efficient.

via Facebook
Jeff Schubert
Jeff Schubert

Andrew B came to our home about a week ago. The 18 yr old Trane unit had seen better days. He and Andrew E developed several bids to either repair the old equipment or upgrade to newer equipment along with adding some insulation in the …

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Javier Lima
Javier Lima

Super fun people work here! Check us out! Hi Quality everything!

via Facebook
Heather Marie
Heather Marie

Andy was a great tech and very knowledgeable. Would definitely use this company again!

via Facebook
Lynn Schilb
Lynn Schilb

Our thanks to Acosta's Daniel for his quick and knowledgable work getting our AC up and running on this warm evening. We will enjoy the cool air tonight. Thanks again Daniel and keep up the good work! A job well done!

via Facebook
Tom Natale
Tom Natale

My installation team (Ronnie, Tim H, and James) installed both units in my house – upstairs and downstairs over a two day period. When working inside the house they were careful to take care of the house like it was theirs by putting drop …

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Nicholas Pascal
Nicholas Pascal

Pleasurable experience.Will use again in future.Seamless experience

Response from business owner

Thanks Nicholas

via Facebook
Steve Vondra
Steve Vondra

Very good company to deal with. They communicate with you constantly. They set up the appointment quickly at my convenience. They called 30 minutes before the technician arrived and the technician explained his findings of his visit. I …

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via Facebook
Frances Durham
Frances Durham

Great job!!! Was on time and cleaned up afterward. He made good recommendations and I would use the again.

Response from business owner

Thanks Frances!

via Facebook
Patty Turner
Patty Turner

Shannon was very professional and did a great job.

via Facebook
Sharon Gattis
Sharon Gattis

Taylor B. Is professional, friendly, and gives excellent customer service. I highly recommend him as well as all the Acosta technicians that have serviced my heating/air for at least 20 years.

Response from business owner

Thanks Sharon! We appreciate your praise our technician and your years of business with Acosta!

via Google
Dan Gallagher
Dan Gallagher

Friendly service guys, fair pricing, doggedly dove into their work and fixed the system failures... on a Sunday!

Response from business owner

Thanks Dan! We appreciate your business and kind words about our persistence.

via Google

Eric was wonderful to work with throughout the process of purchasing as well as installation of our new furnace and a/c unit. Also very timely answering follow up questions. Kristen has been great in the office to deal with as well. The installation crew of Junior and Timothy was amazing.…


Jennifer Gendzel

The guy by the name of Dale was excellent. He came to our home and made sure our system was working correctly. He took extra time to make sure my damper system was open and working in every room in our residence. His customer service skills was wonderful. He gave…


Tina Singleton

Very knowledgeable and provide easy to understand options for a new HVAC system. Explained to differences and provide a good information to help us make an informed decision. They accounted for all the rebates and even the Costco offerings to show gross cost and net costs less rebates. The paper…


Russell Schwartz

I had to replace my air conditioner units and from start to finish Acosta was a top notch company to deal with. Eric the sales person was very knowledgeable and gave us a couple of options to choose from. Dustin and Ryan did the install and they were very friendly…


Diane Krajewski

Matt H handled our concern with care and resolved it by following the procedure. It was great to be taken care of! Overall Acosta team did a great job - installing a two stage - two zone heating and cooling unit - they were prompt in addressing any issues/concerns. They…


Aatika Banu

We need to have a potential issue found during a home inspection checked by a certified technician. My realtor recommended Acosta. From the initial contact through the repair the service was excellent. Initial contact was with Kristen. She told me their scheduler had left for the day but would call…


Steve Wolfe

Ronnie was very knowledgeable and thoroughly professional. Because of a cold snap causing a high number of repairs, he was late in getting to my house. When he did arrive, the sun had gone down but he stayed until the job was complete. He is also very personable. I am…


Robert Abeln

Jeremy was fantastic. He gave an honest evaluation of the state of our equipment, made the necessary repairs quickly and efficiently, and even fixed our attic stairs for us. Knowledgeable, capable, and very helpful. Courtney in the office is also terrific and kept me in the loop regarding scheduling and…


Elena Mele

After today's experience I am now a customer for life! I always trusted Acosta Heating & Cooling to the point that we had a brand new unit installed by them 2 years ago. Unfortunately, we had to make multiple calls for heat issues those past two years and again today.…


Kevin Foor

In my opinion Acosta Heating & Cooling is the best Charlotte HVAC company. During the estimate, Eric Acosta spent over an hour at my home running an energy evaluation, providing system recommendations, and answering any questions I had about the proposed work. That was a couple of weeks ago (the…


Brandon Doyle

We met with an Acosta technician and decided we needed a new system. Then, we dealt with Lauren Acosta and an installation crew of four. It was an excellent experience. We were especially impressed with Lauren. She explained all of our options and didn’t try to force anything on us.


JEFF A.,MATTHEWS, NC

The HVAC unit broke in the home we have for our son in our back yard, the first time we had to turn the heat on this season. The wonderful staff at Acosta made it a priority to get out that day and evaluate the problem. Unfortunately, we needed to…


MARY F.,CHARLOTTE, NC

On June 27th 2015 I made an appointment with your company to have my air conditioning system repaired. I have previously used Morris Jenkins for the past 7 years. After 3 different appointments with them and 3 different technicians they were ABSOLUTELY unable to provide a solution. They were like…


MICHAEL S.,CHARLOTTE, NC

It’s hard to believe that it’s already been a week since your fellows were hard at work installing my system. I have been meaning to write ever since they finished on Friday evening to say that I cannot praise Chad Hubbard and Mike Turner highly enough. They could not have…


BARBARA B.,CHARLOTTE, NC

My best HVAC experience ever. A/C was out in the bedrooms and I called my maintenance supplier of 8 years who told me they were really busy and couldn’t get me on schedule for 4 days. Called Acosta yesterday and they were friendly and empathetic to my situation and had…


JOHN W.,CHARLOTTE, NC

We have been using them for 24 years (in our former house and this one) and would not change because they always do a great job. In our former house we bought 2 Trane heating units and 2 Trane air conditioning units to replace the original ones. Whatever the problem…


-ANNE AND MICHAEL,HARRISBURG, NC